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COMM

Our advanced and unique notification and alerting system.

Efficient communication ensures efficient operations

S4A Smart COMM has proven – time and again – to be invaluable in streamlining communication and decision making across diverse business units within an airline. Operations staff at all levels are the clear winners.

A better way to communicate

Flight Dispatch, Operations Control, Weight and Balance, Maintenance, Pilots, Aircraft Routing Crew Scheduling Airport Operations, Airport Services, Passenger Services and 3rd Party Partners and Contractors can now collaborate on operational problems and situations, using a common platform.
Collaboration and sharing of the latest information among many airline business units, allows even the most complex issues to be resolved timely and efficiently. A common communications platform is now able to unite: Flight Dispatch, Operations Control, Weight and Balance, Maintenance, Pilots, Aircraft Routing Crew Scheduling Airport Operations, Airport Services, Passenger Services and 3rd Party Partners and Contractors.

Supported by our advanced alerting and notification system, S4A Smart COMM represents a significant advance in streamlining and improving airline communications and decision making by presenting relevant, key information and data to all operational stakeholders.

S4A Smart COMM cannot replace human input for various position accountabilities, but it is a solution that allows the individual to focus on more critical aspects of their jobs, and permit the technical and interface-related issues be solved by the professionals at Smart4Aviation.
COMM
COMM

Alerting and Notifications

Over 70 types of alerts can be established to warn of any operational conditions, providing users with a comprehensive view of the operation in real time. Airline can precisely customize types of alert and conditions for each user group to make sure no user is disturbed by irrelevant information.
Regardless of an individual’s role in the airline, with S4A Smart COMM alerts can be established to warn of any operational conditions, providing users with a comprehensive view of the operation in real time. Key examples of events for ground and station personnel are flight cancellations, aircraft changes and delays; for staff concerned with flight watch, alerts such as en-route turbulence and altitude variance can be established. Pilots can be informed via ACARS about changing weather or aerodrome conditions. One can precisely customize types of alerts and conditions for each user group to make sure no user is disturbed by irrelevant information. S4A Smart COMM is equipped with a powerful and intuitive assignment builder tool for managing and maintaining the system functions, access rights and alert routing capabilities. With S4A Smart COMM, you give your airport, maintenance, departure control, SOC, STOC, operations or back office users a single tool for complete operational awareness.

Interactive Gantt bar display

A full featured Gantt chart provides a complete “day of” schedule and fleet management solution displaying: real-time flight, aircraft, and schedule operations information (flight status, operational times, briefing package, MELs, messages, alerts, etc.) through an interactive user interface. 
All operations relevant flight details are available with just one click.
COMM

Effective filtering of information

Too much information can be as big a problem as too little. S4A Smart COMM filters information based on staff responsibilities and operations.
Only business role relevant alerts or messages are delivered to users, filtering out unwanted or irrelevant information.
Business roles, assignments and alerting rules are fully customizable for all airline business units and departments, allowing employees to focus on whatever falls within their scope.
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Check the Air Canada Case Study

Please read the case study written by Douglas Bernie (Manager, Airline Operations IT at Air Canada) and check how Air Canada improved communitation by using S4A Smart COMM.

Click here ...

Case Study was published on Aircraft IT magazine in Autumn 2012.

"The implementation of S4A Smart COMM at Air Canada significantly improved communication between operational groups and flight watch. Thanks to many exception-based alerting rules, unwanted or irrelevant information is filtered out and only the most relevant messages and alerts are delivered to users. The user is more focused on critical aspects of airline operations and able to react faster in crisis situation."
Daniel St-Onge - Senior Manager Ops IT, Air Canada

S4A Smart COMM Mobile

S4A Smart COMM Mobile is our state of the art messaging and alerting application, originally designed for Cockpit and Cabin Crews. However, when combined with other Smart4Aviation mobile solutions, it fully supports many other operational roles, providing the ultimate mobile communication and information tool available.

Peer to Peer communication, two-way ACARS messaging, automatic ACARS uplink and downlink transactions, rule-based alerting (weather, NOTAM, load, fuel, operational events, MELs and much more).
COMM
  • Aggregates all types of messages from various sources in one place
  • Allows to display messages only of certain type
  • Allows to send various types of messages (e-mail, COMM) to multiple users
  • Enables to set priority for each message
  • Integrates with user’s company mailbox
  • Provides access to company address book 
  • Quick contact to crew members or other related employees (when integrated with Smart CREW INFO)
  • Displays alerts
  • Contains search engine for easy access to messages and contacts

S4A Smart COMM Components

Key Features

  • Real-time on-screen messaging and alerting
  • Flight following and monitoring - displaying flights, rotations, maintenance events and other relevant information on a dynamic Gantt display
  • Peer to Peer communication and enhanced messaging functionality with pre-defined templates
  • Chat/conversation functionality dedicated to a specific alert allowing all stakeholder to be in the loop
  • Two-way ACARS messaging with automatic ACARS uplink and downlink transactions
  • Rule-based alerting (weather, NOTAM, ACARS, load, fuel, operational events, Curfew, PAX, MELs and much more)
  • WX/NOTAM change alerts sent via ACARS
  • High precision NOTAM/Weather alerting due to 4 dimension flight route based information
  • Precise configuration of who receives which alerts and when
  • Alerts grouping by pre-defined alerting groups displayed in the summary view
  • Ability to send alerts to external systems via alert queues maintained by the client
  • Fuzzy logic message addressing
  • Real-time flight monitoring of turbulence, winds and altitude variance
  • Customizable alerting rules and workloads
  • Archiving of all important communication events and operational messages
  • Detailed history of events
  • Extendable platform for all airline-specific information alerting
  • ACARS initialization
  • Maintenance events monitoring
  • Built-in eSTOC module allows maintenance planners assign, manage and track tasks for other maintenance groups
  • RAIM check functionality
  • Generic milestones interface allowing airline to feed COMM with information about progress of flight preparation process and display it on Gantt diagram and alert if thresholds have been exceeded
  • Fuel monitoring
  • Tight integration with other Smart4Aviation products
  • Mobile extension available for your smartphone and tablets offering the same messaging and alerting capabilities – S4A Smart COMM Mobile

Benefits

Reduced Flight Disruption Risk

Providing pilots and ground personnel with up-to-date inflight and on-route information

Increased Productivity

The right information being delivered to the right person at the right time

Flight Safety Reduced Risk

Immediate alerting of hazards and events affecting safety of flight

Significant Reduction In Operational Costs

Immediate visibility to all flight operational & disruption information

Increased Utilization of Manpower and Aircraft

Through advanced communication and automation for improved optimization of all flight related activities

Improved Operational Efficiency

Improved collaboration on operational problems

Improves Cross-Departmental Communications & Operational Complexity

The right information being delivered to the right person or aircraft at the right time allowing for response and reaction

Improved Recover From Irregularities & Unpredicted Situations

Immediate and effective response to all related irregular operations

Information Available For Pro-active Decision Making

Alerts delivered on-time as they occur allowing for early reaction in the case of any unpredicted events

Management By User-Defined Exception Rules

Alerts and rules are fully customizable based upon company policies & standards

Ability To Exchange Real-Time Information Among All Airline Branches

Improve organizational and aircraft communication through electronic data exchange

Cost Savings With “Self-Service”- Mobile Approach

Critical information entered real-time at the source

Availability

S4A Smart COMM can be accessed from any web browser
or provided as dedicated mobile application.

Web Browser

Operational Panel

iOS

iPad App

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