Tuesday - Welcome Evening
The conference opened on Tuesday evening with a warm and informal networking event designed to help our guests connect before the main sessions began. We were delighted to welcome more than 50 participants, including representatives from leading airlines and partners from across the industry. The evening took place in a truly unique venue - a 14th-century chapel beautifully converted into a modern bar, creating an unforgettable atmosphere that blended history with innovation. Guests were greeted with a relaxed setting, excellent drinks, and plenty of opportunities to meet fellow participants, exchange first impressions, and start conversations that continued throughout the week.
Wednesday – 1st Conference Day
The first full day of the User Conference focused on industry trends, innovation, and product evolution. We began by looking at the current challenges airlines face and shared how our company is addressing them with new technologies and smarter workflows. We were pleased to welcome Aleksandr Vasilevich (Account Executive) from Amazon Web Services, who spoke about our strong partnership and how we rapidly adopt the latest AWS cloud technologies to power scalable, secure, and innovative solutions for our customers.
The day featured a deep dive into our product suite, with special emphasis on the latest enhancements to Smart OPERATIONS MANAGER (our dynamic real-time airline schedule and fleet management system), including improved planning and visualization capabilities. We also explored the broader evolution of our platform - from mobile applications and progressive web apps to new collaboration tools (like instant chat powered by Rocket.Chat) and user experience improvements.
Thursday – 2nd Conference Day
The final day of the conference highlighted cutting-edge developments and forward-looking innovation. We began with an inspiring session from Qantas, who showcased our jointly developed flight planning system and explained how it will help them operate the world’s longest commercial route through their Project Sunrise- a powerful example of technology shaping the future of aviation.
Looking Ahead
This year’s User Conference was more than just a showcase of technology - it was a conversation with our customers and partners about the future of airline operations. The feedback we received during and after the event was overwhelmingly positive. Attendees praised the opportunity to connect directly with our product teams, learn from other airlines’ experiences, and see how our solutions are evolving to meet real operational needs.
We place great value on individual feedback. Throughout the conference, participants shared their ideas, challenges, and feature requests in open discussions and dedicated sessions. These insights are essential to how we shape our roadmap: they help us refine our products, prioritize improvements, and identify opportunities to innovate where it matters most for airlines.
